Understanding your customer from every angle is no longer a luxury, but a necessity to gain a competitive advantage in today’s fiercely competitive landscape. Imagine having a holistic view of each customer interaction with your… Read More »Achieving a 360-Degree Customer View with Salesforce Service Cloud and Customer Portals
Customer community portals should be more than just fancy-looking company websites. They are actually potent tools with which you can empower your customers, grow brand loyalty, and, at the same time, free up your support… Read More »Create Community Portals in Salesforce for Any Device
Service Cloud – Salesforce’s customer service platform – has established itself as a cornerstone for enhancing customer service operations. It is built on the Software as a Service (SaaS) model and is used by businesses… Read More »Exploring the Versatility and Impact of Salesforce Service Cloud Features
As your business grows and changes, so should your business processes. Updating and improving your processes ensures they remain efficient and relevant. Improve your business processes, you can use the following general guide:
The end goal of almost any Salesforce implementation is to create a single source of truth and a connected, world-class customer experience. It’s important to develop foundational skills like questioning, analyzing, and documenting business processes to identify and build a solution successfully.
Working in Salesforce does not need to be time-consuming. Salesforce is the world’s leading customer relationship management (CRM) platform designed to reduce the time you spend on marketing, sales, and customer service processes.
As a Salesforce user, things might become a little difficult at times. However, customers today demand a better experience, and Salesforce admins need better ways to connect with users, provide training, send text messages, and… Read More »Introduction to Salesforce Lightning – In App Guidance
Whatever we are achieving in the technical code we have written to check whether they are working properly fine as per our requirement we need to test it first.
Salesforce Industries Communications Cloud extends the digital omnichannel capabilities of Salesforce and includes a communications data model, Configure, Price, Quote (Industries CPQ)