{"id":111,"date":"2024-02-13T11:50:51","date_gmt":"2024-02-13T11:50:51","guid":{"rendered":"https:\/\/appycrown.com\/blog\/?p=111"},"modified":"2024-08-28T05:57:41","modified_gmt":"2024-08-28T05:57:41","slug":"communications-cloud","status":"publish","type":"post","link":"https:\/\/appycrown.com\/blog\/communications-cloud\/","title":{"rendered":"Communications Cloud"},"content":{"rendered":"<p style=\"text-align: left;\"><strong>\u200b<\/strong><span style=\"font-weight: 400;\"><strong>Salesforce Industries Communications Cloud<\/strong> extends the digital omnichannel capabilities of Salesforce and includes a communications data model, Configure, Price, Quote (Industries CPQ), Enterprise Product Catalogue (EPC), order capture, Digital Commerce, Industries Order Management, and Contract Lifecycle Management as well as cloud-specific application suites.<\/span><\/p>\n<h2><strong>1. Enterprise Product Catalogue (EPC)<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Enterprise Product Catalogue from Communications Cloud (formerly Velocity for Communications) enables communications service providers (CSPs) to expedite the launch of new offers, services, and products through a unified catalogue. Simplify product management and fulfillment across B2C, B2B, and wholesale operations to create streamlined selling and in-life subscription management and ARPU.<\/span><\/p>\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"913\" height=\"437\" data-src=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_16.jpeg\" alt=\"\" class=\"wp-image-114 lazyload\" style=\"--smush-placeholder-width: 913px; --smush-placeholder-aspect-ratio: 913\/437;width:1005px;height:auto\" data-srcset=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_16.jpeg 913w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_16-300x144.jpeg 300w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_16-768x368.jpeg 768w\" data-sizes=\"(max-width: 913px) 100vw, 913px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\">Image Credit : <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/communications\/COMMS-1267-Enterprise-Product-Catalog-Datasheet.pdf?bc=OTH\">https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/communications\/COMMS-1267-Enterprise-Product-Catalog-Datasheet.pdf?bc=OTH<\/a>\u00a0<\/figcaption><\/figure>\n\n\n<p><b>Enterprise Product Catalog Benefits are:<\/b><\/p>\n<ul>\n<li>\n<p><span style=\"font-weight: 400;\">Launch New Offers Faster<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"font-weight: 400;\">Increase Product Lifecycle Agility<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"font-weight: 400;\">Coordinate Across Business Functions<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"font-weight: 400;\">Unify Your Product Catalog<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"font-weight: 400;\">Align Industry Standards<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"font-weight: 400;\">Track Every Catalog Change<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"font-weight: 400;\">Reduce Total Cost of Ownership<\/span><\/p>\n<\/li>\n<\/ul>\n\n<h2><strong>2. Industries Configure, Price, Quote (CPQ)<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Industries Configure, Price, Quote (Industries CPQ) for Communications Cloud (formerly Velocity CPQ) allows sales teams to easily quote the best products and services to customers, faster. And because industry specific requirements are built right in, CSPs (communications service providers) can reduce customization and upkeep costs while accelerating time to market.<\/span><\/p>\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"912\" height=\"552\" data-src=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_17.jpeg\" alt=\"\" class=\"wp-image-115 lazyload\" style=\"--smush-placeholder-width: 912px; --smush-placeholder-aspect-ratio: 912\/552;width:952px;height:auto\" data-srcset=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_17.jpeg 912w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_17-300x182.jpeg 300w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_17-768x465.jpeg 768w\" data-sizes=\"(max-width: 912px) 100vw, 912px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\">Image Credit: <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/communications\/COMMS-1394-CPQ-Datasheet.pdf\">https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/communications\/COMMS-1394-CPQ-Datasheet.pdf<\/a>\u00a0<\/figcaption><\/figure>\n\n\n<p><b>Industries CPQ Benefits are :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Easily Execute MACD Requests<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Reduce Quote and Order Capture Time<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Capture Quotes and Orders Across Every Channel<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">prove Order Accuracy and Reduce Fallout<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Bulk Quoting Made Easier<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Simplify Bulk Asset Changes<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Get Offers to Market Faster<\/span><\/p>\n<\/li>\n<\/ul>\n\n<h2><strong>3. B2B &amp; B2C Order Management<\/strong><\/h2>\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"731\" height=\"475\" data-src=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_19.jpeg\" alt=\"\" class=\"wp-image-116 lazyload\" style=\"--smush-placeholder-width: 731px; --smush-placeholder-aspect-ratio: 731\/475;width:945px;height:auto\" data-srcset=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_19.jpeg 731w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_19-300x195.jpeg 300w\" data-sizes=\"(max-width: 731px) 100vw, 731px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\">Image Credit: <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/communications\/COMMS-1472-Order-Management-Datasheet.pdf\">https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/communications\/COMMS-1472-Order-Management-Datasheet.pdf<\/a><\/figcaption><\/figure>\n\n\n<p><span style=\"font-weight: 400;\">Rapidly respond to changing market and network demands with a next-generation order management system, giving you end-to-end agility across your BSS\/OSS stacks. With Industries Order Management, communications service providers can improve the customer experience and reduce order fallout for both businesses and subscribers with a modular order management system. It Deliver perfect orders with a catalog-driven approach that allows for real-time visibility into the fulfillment process.<\/span><\/p>\n<p><b>Industries Order Management Benefits are:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Reduce Time-to-Market for New Offers<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Avoid Duplication of Fulfillment Data<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Reduce Order Fallout<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Get Real-Time Views into Order Fulfillment<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Give Customers Order Transparency<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Easily Create Configurations<\/span><\/p>\n<\/li>\n<\/ul>\n<h3><b>Order-Capture Flow in Industries CPQ:<\/b><\/h3>\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"827\" height=\"174\" data-src=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/order_capture_flow.png\" alt=\"\" class=\"wp-image-117 lazyload\" style=\"--smush-placeholder-width: 827px; --smush-placeholder-aspect-ratio: 827\/174;width:905px;height:auto\" data-srcset=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/order_capture_flow.png 827w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/order_capture_flow-300x63.png 300w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/order_capture_flow-768x162.png 768w\" data-sizes=\"(max-width: 827px) 100vw, 827px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\">Image Credit : <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.comms_vlocity_order_capture.htm&amp;type=5\">https:\/\/help.salesforce.com\/s\/articleView?id=ind.comms_vlocity_order_capture.htm&amp;type=5<\/a>\u00a0<\/figcaption><\/figure>\n\n\n<p><b>B2B flow<\/b><span style=\"font-weight: 400;\">: Starts from a business account by creating an opportunity, a quote, or an order. An opportunity becomes a quote and a quote becomes an order. When completed, the order becomes an asset. If the customer wants to change the asset, the asset is moved to an order or a quote. A contract is often injected after the order is created but before the asset is created, but scenarios vary.<\/span><\/p>\n<p><b>B2C flow<\/b><span style=\"font-weight: 400;\">: Starts from a consumer account by creating an order. When completed, the order becomes an asset. If the customer wants to change the asset, the asset is moved to an order.<\/span><\/p>\n\n<h2><strong>4. Digital Process Automation<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Digital Process Automation is a simplified, industry automation solution enabling IT to rapidly deliver integrated customer experiences using declarative tools. Built on Salesforce CRM, Digital Process Automation is the only comprehensive workflow solution that can connect end-to-end workflows across the entire customer journey. Powered by <\/span><b>Omni Studio<\/b><span style=\"font-weight: 400;\">, Digital Process Automation leverages the existing industry data models and prebuilt workflow libraries that enable IT organizations to deliver end-to-end automation with speed, agility, and at scale.<\/span><\/p>\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"792\" height=\"470\" data-src=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_20.jpeg\" alt=\"\" class=\"wp-image-118 lazyload\" style=\"--smush-placeholder-width: 792px; --smush-placeholder-aspect-ratio: 792\/470;width:927px;height:auto\" data-srcset=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_20.jpeg 792w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_20-300x178.jpeg 300w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_20-768x456.jpeg 768w\" data-sizes=\"(max-width: 792px) 100vw, 792px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\">Image Credit : <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/digital-process-automation\/Digital_Process_Automation.pdf\">https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/digital-process-automation\/Digital_Process_Automation.pdf<\/a><\/figcaption><\/figure>\n\n\n<p><b>Digital Process Automation Benefits are:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Industry 360 Automation<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Faster Time to Value<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Declarative Integrations<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Drive Customer Loyalty<\/span><\/p>\n<\/li>\n<\/ul>\n<h3>OmniStudio:<\/h3>\n<p><span style=\"font-weight: 400;\">OmniStudio is a powerful suite of task-based components and services that enable businesses to rapidly deliver digital-first and industry specific experiences across multiple devices and channels. OmniStudio empowers companies to craft branded, dynamic customer interactions fast, and connect them with enterprise data and applications, without code.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><b>Craft<\/b><span style=\"font-weight: 400;\"> branded customer interactions with clicks, not code.<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><b>Integrate<\/b><span style=\"font-weight: 400;\"> enterprise data into processes using drag-and-drop configuration with a modular, microservices-oriented approach.<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><b>Build and deploy<\/b><span style=\"font-weight: 400;\"> UI components into processes fast, creating pixel-precise, branded customer experiences.<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><b>Simplify and accelerate<\/b><span style=\"font-weight: 400;\"> sales and service automation with out-of-the-box process libraries.<\/span><\/p>\n<\/li>\n<\/ul>\n<p><b>Decision Tables<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">These provide the framework that simplifies the configuration of complex rules. With cross-industry application, users can build, automate, and execute workflow processes for customer use cases based on a collection of rules that consider inputs and outputs.<\/span><\/p>\n<\/li>\n<\/ul>\n<p><b>Document Generation<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">This enables customers to unify the end-to-end document process, infusing automation and intelligence that improve accuracy and efficiency. Document Generation includes queues, workspaces, and checklists.<\/span><\/p>\n<\/li>\n<\/ul>\n<p><b>Data Processing Engine<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Create data processing engine definitions to transform your data as needed.<\/span><\/p>\n<\/li>\n<\/ul>\n\n<h2><strong>5. Service Innovations &#8211; Communication Cloud<\/strong><\/h2>\n<p><b>Why Contact Center for Communications?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">This purpose-built platform for communications drives efficiencies by connecting to external systems to get relevant information \u2014 making Communications Cloud the single source of truth.<\/span><\/p>\n<p><b>Easier to Implement<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Since Contact Center for Communications is already included with Communications Cloud, communications service providers can use this out-of-the-box solution to accelerate time to value and deliver better customer experiences with enhanced agent performance.<\/span><\/p>\n<p><b>Efficient and Personalized Customer Service\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Increase customer loyalty by empowering agents with the information needed to quickly answer questions and improve the customer experience.<\/span><\/p>\n<p><b>Improve Agent Productivity and Experience\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Leverage prebuilt templates and automated flows to streamline operations while enhancing agent experience.<\/span><\/p>\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"661\" height=\"384\" data-src=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_1.jpeg\" alt=\"\" class=\"wp-image-119 lazyload\" style=\"--smush-placeholder-width: 661px; --smush-placeholder-aspect-ratio: 661\/384;width:835px;height:auto\" data-srcset=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_1.jpeg 661w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/Screenshot_1-300x174.jpeg 300w\" data-sizes=\"(max-width: 661px) 100vw, 661px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\">Image Credit : <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/datasheets\/comms-1851-contact-center-for-communications-data-sheet-v06.pdf?d=cta-body-promo-2321\">https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/datasheets\/comms-1851-contact-center-for-communications-data-sheet-v06.pdf?d=cta-body-promo-2321<\/a><\/figcaption><\/figure>\n\n\n<p><b>Contact Center for Communications Benefits are:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Enhanced Agent Console<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Timeline<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Action Launcher<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Omni-Channel Routing<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Predefined, Extensible Flows for ID and Verification<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Self-Service (Add-on)<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Einstein Conversation Insights (Add-on)<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Service Cloud Voice (Add-on)<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Chatbots (Add-on)<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Messaging (Add-on)<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Feedback Management (Add-on)<\/span><\/p>\n<\/li>\n<\/ul>\n\n<h2><strong>6. Enterprise Sales Management<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Enterprise Sales Management enables communication service providers to redefine a unified large transaction selling experience. It provides user interface (UI) components, data models, business processes, product models, and application logic that support large-transaction enterprise quotes.<\/span><\/p>\n<p><b>Enterprise Sales Management includes<\/b><span style=\"font-weight: 400;\"> the following enterprise features:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Unified, large-transaction quoting: thousands of line items across multiple product lines<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Guided workflows for browsing and configuring offers and viewing a quote summary, which can contain groups of locations, subscribers, and line items<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Reference product models: Internet, mobile, and VPN<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Bulk upload features for locations and subscribers<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Ability to apply discounts across all line items in the enterprise quote and update pricing<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Responsive and extensible UI based on an SDK and Lightning Web Components (LWCs)<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Templates for proposals, contracts, and order management<\/span><\/p>\n<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\"><strong>Business Processes for Enterprise Sales Management:<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enterprise Sales Management supports business processes that a telecommunications sales team uses to acquire new customers, present available offers, and configure offers.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><b>Quote Negotiation for Enterprise Sales Management<\/b><span style=\"font-weight: 400;\">: Create an enterprise quote, negotiate with customers, review prices, and apply discounts and pricing overrides.<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><b>Proposal Development for Enterprise Sales Management:<\/b><span style=\"font-weight: 400;\"> Use templates to prepare proposal documents for customers, which can include marketing material specific to the quote. (This requires a license for Contract Lifecycle Management.)<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><b>Order Creation for Enterprise Sales Management:<\/b><span style=\"font-weight: 400;\"> Create a primary order and sub-orders with all the offers configured for each member. A service account is created for each member of the order or for each member of the group, if the order is for a group. A service account is created if it does not already exist. If the quote is created without any service members, then no service account is created.<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><b>Order Submission for Enterprise Sales Management:<\/b><\/p>\n<p><span style=\"font-weight: 400;\"> Submit the sub-orders using either CPQ or Industries Order Management. The appropriate processes are used for decomposing and orchestrating an order, creating assets, and associating assets to a contract.<\/span><\/p>\n<\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"560\" data-src=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/enterprise_sales_help_center_diagrams___business_processes_overview__1_-1024x560.png\" alt=\"\" class=\"wp-image-120 lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/560;width:1015px;height:auto\" data-srcset=\"https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/enterprise_sales_help_center_diagrams___business_processes_overview__1_-1024x560.png 1024w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/enterprise_sales_help_center_diagrams___business_processes_overview__1_-300x164.png 300w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/enterprise_sales_help_center_diagrams___business_processes_overview__1_-768x420.png 768w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/enterprise_sales_help_center_diagrams___business_processes_overview__1_-1536x841.png 1536w, https:\/\/appycrown.com\/blog\/wp-content\/uploads\/2024\/02\/enterprise_sales_help_center_diagrams___business_processes_overview__1_-2048x1121.png 2048w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\">Image Credit:\u00a0 <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.comms_t_business_processes_for_enterprise_salesmanagement_55139.htm&amp;type=5\">https:\/\/help.salesforce.com\/s\/articleView?id=ind.comms_t_business_processes_for_enterprise_salesmanagement_55139.htm&amp;type=5<\/a><\/figcaption><\/figure>\n\n\n<p><b>Enterprise Sales Management Benefits are:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><b>A communications industry data model<\/b><span style=\"font-weight: 400;\"> specific to enterprise sales management. The data model is tailored with data structures for multi-member B2B quotes and orders, including service accounts, primary orders, suborders, and quote groups.<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><b>A shared catalogue<\/b><span style=\"font-weight: 400;\"> with prebuilt product models for business internet, business mobile, and business VPN product lines.<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Prebuilt, interactive <\/span><b>proposal templates,<\/b><span style=\"font-weight: 400;\"> with facilities to extend and develop contracts using CLM.<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><b>Guided processes<\/b><span style=\"font-weight: 400;\"> for multi-member quoting, including member uploads and grouping.<\/span><\/p>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<p><span style=\"font-weight: 400;\">Prebuilt <\/span><b>orchestration plans<\/b><span style=\"font-weight: 400;\"> for use with Industries OM.<\/span><\/p>\n<\/li>\n<li aria-level=\"1\">\n<p><strong>Omnistudio configuration and extensions<\/strong>, and examples to support organization-specific requirements.<\/p>\n<\/li>\n<\/ul>\n<p><strong>Stay Connected ! Thank you !!<\/strong><\/p>\n\n\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce Industries Communications Cloud extends the digital omnichannel capabilities of Salesforce and includes a communications data model, Configure, Price, Quote (Industries CPQ)<\/p>\n","protected":false},"author":1,"featured_media":501,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[27,18,26,25],"class_list":["post-111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-salesforce","tag-communication-cloud","tag-salesforce-cloud","tag-salesforce-cloud-applications","tag-salesforce-communications"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Communications Cloud - AppyCrown Blog<\/title>\n<meta name=\"description\" content=\"There are different salesforce communications cloud available for different purpose. 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