Create Community Portals in Salesforce for Any Device

Customer community portals should be more than just fancy-looking company websites. They are actually potent tools with which you can empower your customers, grow brand loyalty, and, at the same time, free up your support team’s resources. Think of them as a dedicated online space where your customers can meet, find answers, share ideas, and become true brand supporters.

And the best part? Salesforce makes building these portals easier than ever!  So ditch your outdated static website and join us as we explore how to create dynamic customer community portals in Salesforce.

What is the Salesforce Community Portal?

Community portals are online platforms where customers can connect, share ideas, and get support. This makes it easier to build a customer community where a sense of belonging can lead to loyalty. Because customer portals put the power back into the hands of your customers (with self-service options and a knowledge base), they can reduce support costs and improve satisfaction, as customers have instant access to everything they need. 

But it is not just about customer support. You can gather valuable insight from community interactions that can help you to make product improvements and better your marketing strategies. Happy community members are more likely to become brand advocates who spread the word about your products or services.

The best thing about these community portal websites is that they’re accessible from any device, making it so easy to stay connected with your customer community no matter where they are. 

Perhaps the most well-known Salesforce community portal example is Salesforce’s own  Trailblazer Community. Here, Salesforce users, developers, admins, and partners from all over the world can come together to connect, collaborate, and learn from each other. Trailblazers can level up their Salesforce skills through discussion forums. It’s basically a supportive ecosystem where everyone helps each other out.

The Trailblazer Community also hosts events, meetups, and webinars where members can network, learn from experts, and share their experiences. These events are great for professional development and collaboration.

Build Dynamic Community Portal Salesforce with Titan

Did you know that with Titan’s ability for community portal creation, you can tap into the strengths of Titan as well as Salesforce? Titan – available on the AppExchange – is a game-changer for Salesforce users. Its web development tool helps you to create stunning and dynamic community portal websites – all without writing a single line of code! This makes Titan ideal for businesses of all sizes to build impressive online communities without a dedicated development team.

Native Integration with Salesforce Experience Cloud

Titan’s no-code approach simplifies building dynamic community portals in Salesforce. But what makes Titan stand out is its smooth integration with Salesforce and Experience Cloud using Lightning Web Components (LWC), which extends Experience Cloud’s capabilities.

With Titan, you can say goodbye to complex API configurations. You can be ensured of a smooth two-way real-time data flow between your portal and Salesforce. Data from Salesforce objects like accounts, contacts, and cases can be easily accessed and displayed within your portal. Any changes made in Salesforce are instantly reflected within your portal, keeping your content up-to-date and accurate.

Why not leverage the power of Salesforce data to personalize your portal for each user?  Imagine customers seeing product recommendations based on their purchase history or accessing a personalized knowledge base related to their specific needs. 

So, if you want to create customized and branded community portals that engage your users, Titan is the way to go.

Engaging Salesforce Portals for Any Device

Titan ensures that the community portals built using Experience Cloud look great and function flawlessly on desktops, tablets, and smartphones. This accessibility allows customers to access the community portal anytime, anywhere, from any device, providing client service in a way that not even the best support team in the world can do!

Lightning Dashboards for Salesforce Customer Community

Lightning Dashboards provide interactive snapshots that can present key data and metrics within your Salesforce customer community portal. This empowers your customers to:

  • Gain self-service insight. 
    • This means that customers can view their purchase history, product usage trends, or support ticket status. When your customers have access to relevant information and can troubleshoot problems independently, they reduce reliance on your support team. 
  • Track progress and goals.
    • If your business offers subscription services or tiered membership programs, you should consider incorporating dashboards that track progress toward specific goals. This will foster a sense of engagement and incentivize continued participation in your community.
  • Monitor performance. 
    • For B2B customer communities, dashboards can display key performance indicators (KPIs) relevant to their industry or business needs. This allows them to monitor progress, identify areas for improvement, and collaborate with your team for a more strategic partnership.

Personalized Resources for Community Portals

But there’s a catch! By default (due to security restrictions), Salesforce doesn’t allow displaying data specific to individual community users within dashboards. With Titan, you can create custom user profiles within the community portal. These profiles can hold specific data points about individual users, and you can display relevant information specific to each user while maintaining proper security protocols.

Build Powerful Portals with Titan Web’s Robust Features

Titan Web’s easy-to-use, drag-and-drop user interface is the ideal no-code portal builder to create branded and secure customer community portals. Titan allows deep customization to display relevant information based on the user’s profile, interests, and activities. 

Use Titan, integrated with Experience Cloud, to create and manage content for your community portals that will empower your customers while, at the same time, making sure that only authorized users can access your portal. With Titan, you can set up single sign-on (SSO), smart verification, and password policies to protect user accounts.

Because Titan seamlessly integrates with Salesforce CRM, you can leverage customer data and insights to personalize the user experience. This integration enables your organization to customize content and make recommendations to individual users based on their interactions with the community portal. You can be sure that portals built with Titan are responsive and accessible on any type of device. 

Exceed the expectations of your users with community portals built with Titan Web!

This article is written in collaboration with TITAN.